/* Timestamp: Mon Dec 09 23:37:20 JST 2024 , Code Version: 1733755039867 */ v3Lander.initSiteDefaultData(function() { var cobrowseSettings = [ {id:10007358, messages: { "cobrowseBanner_hash":"b8b2ef190146784b85a586ef1e5853c6", "customerAcceptsSharedControl":"Customer accepts shared control", "agentEndCobrowseSession":"Agent ends CoBrowse", "cobrowseUnexpectedFail":"CoBrowse has been failed and closed unexpectedly", "customerDeclinesCobrowse":"Customer declines CoBrowse invitation", "cobrowseEnableMinimizeRestore":"false", "customerEndCobrowseSession":"Customer ends CoBrowse", "cobrowseSuppressed":"CoBrowse has been suppressed on this page. (cobrowse is stopped on the page)", "enableCobrowseHighlight":"true", "customerAcceptsCobrowse":"Customer accepts CoBrowse invitation", "customerDeclinesSharedControl":"Customer declines shared control", "cobrowseTestSuccess":"Cobrowse client performance test is finished successfully", "cobrowseTestFail":"Cobrowse client performance test has been failed", "cobrowseBanner":"Cobrowse" }} ]; var businessUnitDictionary = {}; businessUnitDictionary["19001290"] = "10007363"; businessUnitDictionary["19001291"] = "10007364"; businessUnitDictionary["19001292"] = "10007365"; businessUnitDictionary["19001293"] = "10007366"; businessUnitDictionary["19001294"] = "10007367"; businessUnitDictionary["19001295"] = "10007368"; businessUnitDictionary["19001296"] = "10007369"; businessUnitDictionary["19001286"] = "10007359"; businessUnitDictionary["19001297"] = "10007370"; businessUnitDictionary["19001287"] = "10007360"; businessUnitDictionary["19001298"] = "10007371"; businessUnitDictionary["19001288"] = "10007361"; businessUnitDictionary["19001289"] = "10007362"; businessUnitDictionary["19001303"] = "10007414"; businessUnitDictionary["19001305"] = "10007416"; var agentGroupsActive = true; var siteAgentGroups = {}; siteAgentGroups["10007388"] = "RAK_CS_TestCXD_3"; siteAgentGroups["10007387"] = "RAK_CS_TestCXD_2"; siteAgentGroups["10007442"] = "Placeholder101"; siteAgentGroups["10007386"] = "RAK_CS_TestCXD_1"; siteAgentGroups["10007385"] = "RAK_CS_Casa"; siteAgentGroups["10007440"] = "RAK_CS_Shinki_AinizationTest"; siteAgentGroups["10007445"] = "Placeholder102"; siteAgentGroups["10007389"] = "RAK_CS_TestCS_1"; siteAgentGroups["10007400"] = "RAK_CS_Spare"; siteAgentGroups["10007380"] = "RAK_CS_Shinki"; siteAgentGroups["10007384"] = "RAK_CS_Subscriber"; siteAgentGroups["10007383"] = "RAK_CS_Tech"; siteAgentGroups["10007460"] = "Placeholder107"; siteAgentGroups["10007382"] = "RAK_CS_MNO_Sap"; siteAgentGroups["10007381"] = "RAK_CS_Onboarding"; siteAgentGroups["10007429"] = "xDO_NOT_USE"; siteAgentGroups["10007448"] = "Placeholder103"; siteAgentGroups["10007377"] = "RAK_CS_TCI_CasaSpecial"; siteAgentGroups["10007454"] = "Placeholder105"; siteAgentGroups["10007376"] = "RAK_CS_Ichiba"; siteAgentGroups["10007431"] = "RAK_CS_TCVSpecial"; siteAgentGroups["10007375"] = "RAK_CS_VIP"; siteAgentGroups["10007397"] = "RAK_CS_Escalations"; siteAgentGroups["10007374"] = "RAK_CS_TestCS_4"; siteAgentGroups["10007451"] = "Placeholder104"; siteAgentGroups["10007413"] = "xxxDO_NOT_USE"; siteAgentGroups["10007457"] = "Placeholder106"; siteAgentGroups["10007379"] = "RAK_CS_TCISpecial"; siteAgentGroups["10007378"] = "RAK_CS_SDCSpecial"; siteAgentGroups["10007391"] = "RAK_CS_TestCS_2"; siteAgentGroups["10007390"] = "AG_DDI_TEST"; siteAgentGroups["10007373"] = "RAK_CS_VA"; siteAgentGroups["10007372"] = "xxDO_NOT_USE"; siteAgentGroups["10007394"] = "RAK_CS_CCO"; siteAgentGroups["10007393"] = "RAK_CS_TestCS_5"; siteAgentGroups["10007392"] = "RAK_CS_TestCS_3"; var siteAgentGroupsDisplayNames = {}; siteAgentGroupsDisplayNames["10007397"] = "RAK_CS_Escalations"; var siteBusinessUnitsNames = {}; siteBusinessUnitsNames["19001290"] = "BU_DDI_TEST"; siteBusinessUnitsNames["19001291"] = "xPlaceholder_03"; siteBusinessUnitsNames["19001292"] = "xPlaceholder_04"; siteBusinessUnitsNames["19001293"] = "xPlaceholder_05"; siteBusinessUnitsNames["19001294"] = "xPlaceholder_06"; siteBusinessUnitsNames["19001295"] = "xPlaceholder_07"; siteBusinessUnitsNames["19001296"] = "xPlaceholder_08"; siteBusinessUnitsNames["19001286"] = "RAK_CS"; siteBusinessUnitsNames["19001297"] = "xPlaceholder_09"; siteBusinessUnitsNames["19001287"] = "RAK_CS_VA"; siteBusinessUnitsNames["19001298"] = "xPlaceholder_10"; siteBusinessUnitsNames["19001288"] = "RAK_CS_CARE"; siteBusinessUnitsNames["19001289"] = "RAK_CS_SALES"; siteBusinessUnitsNames["19001303"] = "RAK_CS_Ichiba"; siteBusinessUnitsNames["19001305"] = "使わない"; var siteBusinessUnitsDisplayNames = {}; return { siteID:10007358, chatSkinFormat:"mxml", noJSHosting:false, noChatV3Frame:false, clientStaticUrl:"", cacheSolutionEnabled:true, cobrowseSettings: cobrowseSettings, businessUnitDictionary: businessUnitDictionary, agentGroupsActive: agentGroupsActive, siteAgentGroups: siteAgentGroups, siteAgentGroupsDisplayNames: siteAgentGroupsDisplayNames, siteBusinessUnitsNames: siteBusinessUnitsNames, siteBusinessUnitsDisplayNames: siteBusinessUnitsDisplayNames, psHosturlList:"https://network.mobile.rakuten.co.jp/nuancechat/gcp_prod.html,https://chat.mobile.rakuten.co.jp/nuancechat/gcp_prod.html,https://ndepbot.cais.public.rakuten-it.com/nuancechat/gcp_prod.html,https://chat.ndepbot.cais.public.rakuten-it.com/nuancechat/gcp_prod.html", hostedFileDomains:"", productionFilter:"", vanityDomainName: "https://tag-server.cais.public.rakuten-it.com", useResolvePageWSDomain: false, resolvePageWSDomain: "", dataCenter:"1000", apiServiceURL: "api-service.ndep.rmb-it.jp", cdnURL: "static.inq.com", chatRouterVanityDomain: "api-chat-router.cais.public.rakuten-it.com", clusterEnvironment:"rcp_-", mediaServer: "https://media.cais.public.rakuten-it.com", cobrowseURL:"https://cobrowse.cais.public.rakuten-it.com", extraSettings:{}, xformsVanityDomain: "form.cais.public.rakuten-it.com", language:"ja", persistenceMode:"Self-Detection", ciObfuscation:"0", JSLoggingDisabled:false, disableLogToServer:false, JSDebugMode:true, rechatinterval:1, enableCobrowse:false, enableAgentEncryptedData:false, cookiePath:"/", rootDomain:"", c2cToPersistent:false, hostedFileURL:"/nuancechat/gcp_prod.html", fileTransferSize:"5", fileTransferUrl:"https://file-transfer.cais.public.rakuten-it.com", fileTransferApiUrl:"https://api-service.cais.public.rakuten-it.com", fileTransferExtensions:"jpg,jpeg,bmp,gif,png,doc,docx,txt,xls,xlsx,pdf,JPG,JPEG,BMP,GIF,PNG,DOC,DOCX,TXT,XLS,XLSX,PDF", fileDeleteSetting:"THIRTY_DAYS", rootDomainsList:"", refreshIframeDelayIncrement:5000, maxRefreshIframeDelay:30000, clearOutdatedCookies:false, hideJsonTranscriptMessages:false, useNativeJson:false, detectAdblock:true, postChatSurveyLogsEnabled:false, sendDataToTSWithoutIframe: false, aliasesToggle:false, usePolishNotation:false, removeJSInMessages:false, fireC2CRulesOnChatClose:false, defaultAgentGroup:10007379, vaList: [ ], sameOriginReferrerFilterRegex:function(){return true}, JSBusinessFunctions:function(){ return { "modifyJSONstring": function(str,obj){ var json = JSON.parse(str); for(var i in obj){json[i] = obj[i];} return JSON.stringify(json);} }}, surveySpecs:function(){return { 13000303: {id:13000303, name:"Survey" ,x:0, y:0, w:0, h:0, altURL:""} }}, evaluateLegacySettings: function (string, contextWindow) { contextWindow = contextWindow || window; return contextWindow.eval(string); }, mediaMgrData:function(){ return { chatThemes:{ 24003122: { id:24003122, an:"Rakuten", fn:"civ2_theme-rakuten.zip", name:"RAK-CS_LC-JP_Th_DT", tbh:Number("77"), ciw:Number("90"), cih:Number("77"), d:true, cn:"お客様", dw:Number("380"), dh:Number("471"), pos:"ABSOLUTE", lx:Number("30"), ly:Number("93"), wm:"NONE", px:Number("0"), py:Number("0"), ph:Number("471"), pw:Number("380") }, 24003123: { id:24003123, an:"Rakuten", fn:"civ2_theme-rakuten-m.zip", name:"RAK-CS_LC-JP_Th_M", tbh:Number("77"), ciw:Number("90"), cih:Number("77"), d:true, cn:"お客様", dw:Number("380"), dh:Number("471"), pos:"ABSOLUTE", lx:Number("30"), ly:Number("93"), wm:"NONE", px:Number("0"), py:Number("0"), ph:Number("471"), pw:Number("380") }, 24003124: { id:24003124, an:"Rakuten", fn:"civ2_theme-rakuten-ivr.zip", name:"RAK-CS_LC-JP_Th_DT_IVR", tbh:Number("77"), ciw:Number("90"), cih:Number("77"), d:true, cn:"お客様", dw:Number("380"), dh:Number("471"), pos:"ABSOLUTE", lx:Number("10"), ly:Number("93"), wm:"NONE", px:Number("0"), py:Number("0"), ph:Number("471"), pw:Number("380") }, 24003127: { id:24003127, an:"Rakuten", fn:"civ2_theme-rakuten-noheader.zip", name:"RAK-CS_LC-JP_NoHeader", tbh:Number("77"), ciw:Number("90"), cih:Number("77"), d:true, cn:"お客様", dw:Number("380"), dh:Number("471"), pos:"ABSOLUTE", lx:Number("30"), ly:Number("93"), wm:"NONE", px:Number("0"), py:Number("0"), ph:Number("471"), pw:Number("380") } }, chatSpecs:{ 29001828: { id:29001828, name:"RAK-CS_LC-JP_DT", oId:17397832, /* opener id */ stId:12201512, /* script tree id */ ctId:24003122, qmspec:103 /* queue message spec Id */, uaa:false, oct:false }, 29001829: { id:29001829, name:"RAK-CS_LC-JP_M", oId:17397832, /* opener id */ stId:12201512, /* script tree id */ ctId:24003123, qmspec:103 /* queue message spec Id */, uaa:false, oct:false }, 29001832: { id:29001832, name:"RAK-CS_LC-JP_NoHeader", oId:17397832, /* opener id */ stId:12201512, /* script tree id */ ctId:24003127, qmspec:103 /* queue message spec Id */, uaa:false, oct:false }, 29001834: { id:29001834, name:"RAK-CS_LC-JP_DT_IVR", oId:17397837, /* opener id */ stId:12201512, /* script tree id */ ctId:24003124, qmspec:103 /* queue message spec Id */, uaa:false, oct:false } }, c2cSpecs:{ }, c2cThemes:{ 33001655: { id:33001655, name:"placeholder", r:"
", b:"
", ah:"
", d:"
", ralt:null, balt:null, ahalt:null, dalt:null, renderAsHTML:true } } }; }, xmlData:{ businessSchedules:function(){return {};}, dfvs:function(){return {};} }, displayTYImage:false, disableMutationObservation:false, enableCobrowseOnMobile:false, c2cMgrData:function(){ return { adaCompliant:false, adaAndroidC2cSupportDomains:null } }, businessRuleActionLists:function() {return {}}, ruleActionLists:function() {return { "setAssistedStateActionList": function(rule, evt) { if ((!(typeof ("0") === "string" ? "0".equals(CHM.getChatID(), false) : false)) && (exists(function(){ return PM.getVar("assistChatID",rule).getValueOrDefault() ;}, false, true)) && (!(typeof (CHM.getChatID()) === "string" ? CHM.getChatID().equals(PM.getVar("assistChatID",rule).getValueOrDefault(), false) : false))) { Inq.doRuleActionList("saveAssistedVariablesActionList", rule, evt); PM.getVar("assistChatID", rule).setValue(CHM.getChatID()); PM.getVar("assistDT", rule).setValue(new Date()); if (exists(function(){ return evt.assistAgtOverride ;}, false, true)) { PM.getVar("assistAgt", rule).setValue((exists(evt.assistAgtOverride) ? evt.assistAgtOverride.toString() : "")); } else { PM.getVar("assistAgt", rule).setValue(CHM.getAgentID()); } PM.getVar("asstRuleID", rule).setValue((exists(CHM.getChat().getRuleId()) ? CHM.getChat().getRuleId().toString() : "")); PM.getVar("asstRuleName", rule).setValue((exists(CHM.getChat().getRuleName()) ? CHM.getChat().getRuleName().toString() : "")); if (!(typeof (PM.getVar("saleState",rule).getValueOrDefault()) === "string" ? PM.getVar("saleState",rule).getValueOrDefault().equals(getConstant("SALE_STATE_CONVERTED", rule), false) : false)) { PM.getVar("saleState", rule).setValue(getConstant("SALE_STATE_ASSISTED", rule)); } EVM.fireCustomEvent('Assisted', rule, evt, function() { return { businessUnitID: CHM.getBusinessUnitID(evt, rule) }; } ); try { ROM.send( resources["SET_ASSISTED_CONTROLLER"].url, {"chatID": prepareDataToSend(CHM.getChatID()),"siteID": prepareDataToSend(getSiteID()),"pageID": prepareDataToSend(LDM.getPageID(0, evt)),"customerID": prepareDataToSend(Inq.getCustID()),"initialCustomerID": prepareDataToSend(CONVM.getInitialCustomerID()),"conversationID": prepareDataToSend(CONVM.getConversationID()),"incrementalityID": prepareDataToSend(getIncAssignmentID()),"sessionID": prepareDataToSend(getSessionID()),"brID": prepareDataToSend(CHM.getChat() ? CHM.getChat().getRuleId() : (evt.rule ? evt.rule.id : rule.getID())),"businessUnitID": prepareDataToSend(CHM.getBusinessUnitID(evt, rule)),"targetAgentAttributes": prepareDataToSend(CHM.getChat().getAgentAttributesAsString()),"brAttributes": prepareDataToSend(CHM.getChat().getRuleAttributesAsString()),"type": prepareDataToSend(CHM.getConversionType())}, false, false, null, null ); } catch(e) { logMessageToTagServer("Error occurred when trying to send data to TagServer " + catchFormatter(e), LOG_LEVELS.ERROR); } PM.getVar("assistedType", rule).setValue(getConstant("UNDEFINED_ASSISTED", rule)); PM.getVar("incState", rule).setValue(getConstant("INC_STATE_ASSISTED", rule)); try { ROM.send( resources["INC_EVENT_URL"].url, {"evt": prepareDataToSend(getConstant("INC_STATE_ASSISTED", rule)),"siteID": prepareDataToSend(getSiteID()),"pageID": prepareDataToSend(LDM.getPageID(0, evt)),"customerID": prepareDataToSend(Inq.getCustID()),"incrementalityID": prepareDataToSend(getIncAssignmentID()),"sessionID": prepareDataToSend(getSessionID()),"brID": prepareDataToSend(CHM.getChat() ? CHM.getChat().getRuleId() : (evt.rule ? evt.rule.id : rule.getID())),"chatID": prepareDataToSend(CHM.getChatID()),"businessUnitID": prepareDataToSend(CHM.getBusinessUnitID(evt, rule)),"targetAgentAttributes": prepareDataToSend(CHM.getChat().getAgentAttributesAsString()),"brAttributes": prepareDataToSend(CHM.getChat().getRuleAttributesAsString()),"type": prepareDataToSend(CHM.getConversionType())}, true, true, 10, 5000 ); } catch(e) { logMessageToTagServer("Error occurred when trying to send data to TagServer " + catchFormatter(e), LOG_LEVELS.ERROR); } EVM.fireCustomEvent('SaleStateTransition', rule, evt, function() { return {}; } ); } }, "saveAssistedVariablesActionList": function(rule, evt) { PM.getVar("oldAssistChatID", rule).setValue(PM.getVar("assistChatID",rule).getValueOrDefault()); PM.getVar("oldAssistDT", rule).setValue(PM.getVar("assistDT",rule).getValueOrDefault()); PM.getVar("oldAssistAgt", rule).setValue(PM.getVar("assistAgt",rule).getValueOrDefault()); PM.getVar("oldAsstRuleID", rule).setValue(PM.getVar("asstRuleID",rule).getValueOrDefault()); PM.getVar("oldAsstRuleName", rule).setValue(PM.getVar("asstRuleName",rule).getValueOrDefault()); PM.getVar("oldSaleState", rule).setValue(PM.getVar("saleState",rule).getValueOrDefault()); PM.getVar("oldIncState", rule).setValue(PM.getVar("incState",rule).getValueOrDefault()); PM.getVar("oldSaleID", rule).setValue(PM.getVar("saleID",rule).getValueOrDefault()); PM.getVar("oldSoldDT", rule).setValue(PM.getVar("soldDT",rule).getValueOrDefault()); }}}, businessConstants:function() {return {}}, businessCustomEvents:function() {return [ new CustomEvent({ name: "NDEPembeddedChat", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "nuanceDataUpdated", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "updatePersistentId", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "updatePersistentIdOnly", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "triggerAgentDatapass", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "assignIdFromMixEvent", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "open-file-upload", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "assignPCIDForAsyncTestForDDI", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "loginClickedEvent", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "NdepAgentMessageMaskedEvent", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } }), new CustomEvent({ name: "enabledProactiveChatIconEvent", getEvtData: function(rule, evt) { return MixIns.mixAbsorber({}).absorb(evt); } })]}, resources:function(){return { "ivr_cookies": new CookieResource("ivr_cookies", "IvrVariables","/", 86400000, "network.mobile.rakuten.co.jp", 5, CM), "ndep_cookies": new CookieResource("ndep_cookies", "NdepVariables","/", 300000, "chat.mobile.rakuten.co.jp", 5, CM), "RESOLVE_IP_CONTROLLER": new WebResource("RESOLVE_IP_CONTROLLER", secureProtocol(urls.vanityURL + "/tagserver/address/resolveIpToHostName"), "rw", "GET"), "SET_SALE_CONTROLLER": new WebResource("SET_SALE_CONTROLLER", secureProtocol(urls.vanityURL + "/tagserver/sale/setSale"), "rw", "GET"), "SALE_LANDING_CONTROLLER": new WebResource("SALE_LANDING_CONTROLLER", secureProtocol(urls.vanityURL + "/tagserver/sale/saleLanding"), "rw", "GET"), "INC_EVENT_URL": new WebResource("INC_EVENT_URL", secureProtocol(urls.vanityURL + "/tagserver/incrementality/onEvent"), "w", "GET"), "JASPER_ETL": new WebResource("JASPER_ETL", secureProtocol(urls.logDataURL), "w", "GET"), "ARRAY_JASPER_ETL": new WebResource("ARRAY_JASPER_ETL", secureProtocol(urls.logDataEvtListURL), "w", "GET"), "SET_ASSISTED_CONTROLLER": new WebResource("SET_ASSISTED_CONTROLLER", secureProtocol(urls.vanityURL + "/tagserver/assisted/setAssisted"), "rw", "GET"), "rVar": new JSResource("rVar", "rw"), "tmpVars": new JSResource("tmpVars", "rw") }}, coBrowseConfigs:function(){ return { cobrowseMaskingConfig: ([ ]), isEmbeddedResource: function(url, markerID){ var isMarkerMatch = true; return false; } } }, setPersistentCustomerId:function(){ setPersistCustID({"rakutenCustID":PM.getVar("authID",rule).getValueOrDefault()}, false, false); }, setAuthenticatedUser:function(){ setAuthUser(null, {"rakutenCustID":PM.getVar("authID",rule).getValueOrDefault(),"accessToken":PM.getVar("authAccessToken",rule).getValueOrDefault(),"hash":PM.getVar("authHash",rule).getValueOrDefault()});}, setUserObject:function(){ setUserObject({"rakutenCustID":PM.getVar("authID",rule).getValueOrDefault(),"accessToken":PM.getVar("authAccessToken",rule).getValueOrDefault(),"hash":PM.getVar("authHash",rule).getValueOrDefault()}); }, vamAttributes:{programVisitorAttributes: {"vis_attr_incr_val":{"values":{},"mutuallyExclusive":true,"externalCustomerID":false, "writeToCookie":true,maxLength:"15"} },businessVisitorAttributes: {} }, businessVars:function() {return [ {name:"automatonDataMap", defVal:"{\"entryPoint\":\"SupportWeb\"}", rId:"tmpVars", shName:"a", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"authID", defVal:safe("nuanceData.customerAccountId") , rId:"session", shName:"aid", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"authHash", defVal:safe("nuanceData.HMAC_HASH") , rId:"session", shName:"ahs", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"authAccessToken", defVal:"token", rId:"session", shName:"atk", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"RAK_CS_VA_BU", defVal:19001287, rId:"tmpVars", shName:"c", fnCast:function(o){ return parseFloat(o);}, type:"generic"}, {name:"RAK_CS_VA", defVal:10007373, rId:"tmpVars", shName:"d", fnCast:function(o){ return parseFloat(o);}, type:"generic"}, {name:"surveyDisplayed", defVal:false, rId:"session", shName:"e", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"agentMessageSent", defVal:false, rId:"session", shName:"f", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"customerMessageSent", defVal:false, rId:"session", shName:"g", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"customerName", defVal:"お客様", rId:"tmpVars", shName:"o", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"ivr_textField1", defVal:"123456789", rId:"tmpVars", shName:"ivr1", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"ivr_textField2", defVal:"success", rId:"tmpVars", shName:"ivr2", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}, {name:"isFirstMixEvent", defVal:true, rId:"session", shName:"p", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"proactiveChatHasBeenSet", defVal:false, rId:"session", shName:"pro", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"isReloadedForAsyncConversion", defVal:false, rId:"ndep_cookies", shName:"s2as", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"isTransferredFromIvr", defVal:false, rId:"ivr_cookies", shName:"ivr3", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"intentRecognized", defVal:false, rId:"ivr_cookies", shName:"ivr4", fnCast:function(o){ return Boolean(o);}, fnSer:function(b){ return isNullOrUndefined(b)?null:Number(b);}, type:"generic"}, {name:"ivrTextField1", defVal:"0", rId:"ivr_cookies", shName:"ivr5", fnCast:function(o){ return o?o.toString():o;}, fnSer:null, maxSize:null, type:"String"}];}, timezoneID:'Japan', frameworkCanRun: function( deviceType, _3pcSupported, _1pcSupported, xdActive ){ if ( _1pcSupported===false || (xdActive && !_3pcSupported) ) { return false; } return true; }, c2cPageElementIDs: function(){ return { }; }, getDefaultBusinessUnitID: function (){ return 19001287; }, v3framesrc: "/nuancechat/gcp_prod.html", multiHost: false, oneToManyChatrouterDomain: '' }; }, function(programRulesData) { rtnObj = { rules:programRulesData .append( [] ).append( [ Rule.create({ id:400, name:"MobileSuppression", vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, conditionalFcn: function(rule,evt){ return ((!(isServiceBlocked("ANY"))) && (isDeviceType("Unsupported"))); }, actionFcn: function(rule, evt){ Inq.blockServices(["ALL"], 0); log("Chat is suppressed because this device is not supported."); }, active: true }), Rule.create({ id:1000, name:"Track Agent Message", vars:[], triggersFcn:function(rule) {return [{id:"onAgentMsg"} ]}, conditionalFcn: function(rule,evt){ return (!(PM.getVar("agentMessageSent",rule).getValueOrDefault())); }, actionFcn: function(rule, evt){ PM.getVar("agentMessageSent", rule).setValue(true); }, active: true }), Rule.create({ id:1001, name:"Track Customer Message", vars:[], triggersFcn:function(rule) {return [{id:"onCustomerMsg"} ]}, conditionalFcn: function(rule,evt){ return (!(PM.getVar("customerMessageSent",rule).getValueOrDefault())); }, actionFcn: function(rule, evt){ PM.getVar("customerMessageSent", rule).setValue(true); }, active: true }), Rule.create({ id:1002, name:"Launch CIV2 Post Chat Survey", vars:[], triggersFcn:function(rule) {return [{id:"onBeforeChatClosed", serviceType:"ALL"} ]}, conditionalFcn: function(rule,evt){ return ((PM.getVar("agentMessageSent",rule).getValueOrDefault()) && (PM.getVar("customerMessageSent",rule).getValueOrDefault()) && (CHM.getAgentGroupID(evt, false) == 10007380)); }, actionFcn: function(rule, evt){ SVYM.showSurvey(2001, rule, null,null,null,null, false,false, evt, true); PM.getVar("surveyDisplayed", rule).setValue(true);CM.clear("ivr_cookies"); log("PCS rule fired"); }, active: true }), Rule.create({ id:1100, name:"logagent", vars:[], triggersFcn:function(rule) {return [{id:"onAgentAssigned"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ ROM.sendDataToAgent( CHM.getAgentID(), { "userId": prepareDataToSend((exists(Inq.getCustID()) ? Inq.getCustID().toString() : "")), agentID:CHM.getAgentID(), engagementID:CHM.getChatID() } ); log("agent assigned."+(exists(CHM.getAgentGroupID(evt, false)) ? CHM.getAgentGroupID(evt, false).toString() : "")+" agent assigned stage true:"+(exists(CHM.getAgentGroupID(evt, true)) ? CHM.getAgentGroupID(evt, true).toString() : "")+" agent assigned stage false:"+(exists(CHM.getAgentGroupID(evt, false)) ? CHM.getAgentGroupID(evt, false).toString() : "")+" customer id: "+(exists(Inq.getCustID()) ? Inq.getCustID().toString() : "")); }, active: true }), Rule.create({ id:1102, name:"Set automatonDataMap", vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, conditionalFcn: function(rule,evt){ return (win.document.URL.match(".*mobile.rakuten.co.jp.*|.*uat3-onboarding.rmb-lab.jp.*") != null ? true : false); }, actionFcn: function(rule, evt){ PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("websiteSource", (exists(safe("location.href") ) ? safe("location.href") .toString() : "")).set("viewedOnDeviceName", (exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")).set("mixRelatedAnswerEnabled", true).set("terminateABTest", true).set("llmEnabled", true)))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("websiteSource", (exists(safe("location.href") ) ? safe("location.href") .toString() : "")).set("viewedOnDeviceName", (exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")).set("mixRelatedAnswerEnabled", true).set("terminateABTest", true).set("llmEnabled", true))).toString() : "")); }, active: true }), Rule.create({ id:1103, name:"Set Auth User from nuanceData", vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"}, {id:"on"+"NDEPembeddedChat"} ]}, conditionalFcn: function(rule,evt){ return ((exists(function(){ return safe("window.nuanceData") ;}, false, true)) && (exists(function(){ return safe("window.nuanceData.HMAC_HASH") ;}, false, true)) && (exists(function(){ return safe("window.nuanceData.customerAccountId ") ;}, false, true))); }, actionFcn: function(rule, evt){ PM.getVar("authID", rule).setValue((exists(safe("window.nuanceData.customerAccountId ") ) ? safe("window.nuanceData.customerAccountId ") .toString() : "")); PM.getVar("authAccessToken", rule).setValue("token"); PM.getVar("authHash", rule).setValue((exists(safe("window.nuanceData.HMAC_HASH") ) ? safe("window.nuanceData.HMAC_HASH") .toString() : "")); setAuthUser(null, {"rakutenCustID":(exists(safe("window.nuanceData.customerAccountId ") ) ? safe("window.nuanceData.customerAccountId ") .toString() : ""),"accessToken":"token","hash":(exists(safe("window.nuanceData.HMAC_HASH") ) ? safe("window.nuanceData.HMAC_HASH") .toString() : "")}); log("***NDEP: Auth user set: "); log(PM.getVar("authHash",rule).getValueOrDefault()); }, active: true }), Rule.create({ id:1104, name:"Custom Event Async from Mix", vars:[], triggersFcn:function(rule) {return [{id:"on"+"assignIdFromMixEvent"} ]}, conditionalFcn: function(rule,evt){ return (PM.getVar("isFirstMixEvent",rule).getValueOrDefault()); }, actionFcn: function(rule, evt){ PM.getVar("isFirstMixEvent", rule).setValue(false); PM.getVar("isReloadedForAsyncConversion", rule).setValue(true); ROM.sendDataToAgent( CHM.getAgentID(), { "ndepVaEvent": prepareDataToSend("{\"data\": {\"triggerTransfer\": true,"+"\"rakutenCustId\":\""+(exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : "")+"\""+"},\"event\": \"triggerTransfer\"}"), agentID:CHM.getAgentID(), engagementID:CHM.getChatID() } ); PM.getVar("authID", rule).setValue((exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : "")); PM.getVar("authAccessToken", rule).setValue("token"); PM.getVar("authHash", rule).setValue((exists(evt.hash) ? evt.hash.toString() : "")); setAuthUser({"rakutenCustID":(exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : "")}, {"rakutenCustID":(exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : ""),"accessToken":"token","hash":(exists(evt.hash) ? evt.hash.toString() : "")}); setUserObject({"rakutenCustID":PM.getVar("authID",rule).getValueOrDefault(),"accessToken":PM.getVar("authAccessToken",rule).getValueOrDefault(),"hash":PM.getVar("authHash",rule).getValueOrDefault()}); PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("rakutenCustID", (exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : ""))))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("rakutenCustID", (exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : "")))).toString() : ""));FM.callExternal( function(){ try { setTimeout(function(){ document.querySelector("#inqChatStage").contentWindow.location.reload(); document.querySelector("#nuance-fab-container").remove(); console.log("***NDEP iframe refresh"); },1000) } catch (e) { console.log("***NDEP: ", e) } } ); }, active: true }), Rule.create({ id:1105, name:"Chat closed event", vars:[], triggersFcn:function(rule) {return [{id:"onChatClosed", serviceType:"ALL"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ PM.getVar("isFirstMixEvent", rule).setValue(true); }, active: true }), Rule.create({ id:1106, name:"Mix Login Event Driven Datapass", vars:[], triggersFcn:function(rule) {return [{id:"on"+"loginClickedEvent"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ log("***NDEP login event driven datapass rule fired"); ROM.sendDataToAgent( CHM.getAgentID(), { "ndepVaEvent": prepareDataToSend("{\"data\": {\"loginClicked\": true},\"event\": \"loginClicked\"}"), agentID:CHM.getAgentID(), engagementID:CHM.getChatID() } ); }, active: true }), Rule.create({ id:1107, name:"addFABCloseButton", vars:[], triggersFcn:function(rule) {return [{id:"onC2CDisplayed"} ]}, conditionalFcn: function(rule,evt){ return (typeof ((exists(evt.c2c.c2cSpec.chatSpec.name) ? evt.c2c.c2cSpec.chatSpec.name.toString() : "")) === "string" ? (exists(evt.c2c.c2cSpec.chatSpec.name) ? evt.c2c.c2cSpec.chatSpec.name.toString() : "").contains("RAK-CS_LC-JP_DT", false) : false); }, actionFcn: function(rule, evt){ FM.callExternal( function() { try { var divCheckingInterval = setInterval(function(){ if(document.querySelector("#nuance-fab-container")){ clearInterval(divCheckingInterval); let closeButton = document.createElement('div'); closeButton.id = "fab-close-button"; let container = document.querySelector("#nuance-fab-container"); container.appendChild(closeButton); closeButton.addEventListener('click', function(e) { e.stopPropagation(); container.style.display = "none" }) closeButton.addEventListener('keypress', function(e) { if (e.keyCode === 13) { container.style.display = "none" } }) } }, 100); } catch (e) { console.log("***NDEP FAB close: ", e) } } ); }, active: true }), Rule.create({ id:1108, name:"removeFABCloseButton", vars:[], triggersFcn:function(rule) {return [{id:"onChatLaunched", serviceType:"C2C"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ FM.callExternal( function(){ try { let x = document.querySelector("#fab-close-button") if (x !== null) { x.remove() } } catch (e) { console.log("***NDEP FAB remove: ", e) } } ); }, active: true }), Rule.create({ id:1109, name:"sendIvrParameters", vars:[], triggersFcn:function(rule) {return [{id:"onChatLaunched", serviceType:"C2C"} ]}, conditionalFcn: function(rule,evt){ return (PM.getVar("isTransferredFromIvr",rule).getValueOrDefault()); }, actionFcn: function(rule, evt){ PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("ivr_textField1", (exists(PM.getVar("ivrTextField1",rule).getValueOrDefault()) ? PM.getVar("ivrTextField1",rule).getValueOrDefault().toString() : ""))))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("ivr_textField1", (exists(PM.getVar("ivrTextField1",rule).getValueOrDefault()) ? PM.getVar("ivrTextField1",rule).getValueOrDefault().toString() : "")))).toString() : "")); }, active: true }), Rule.create({ id:1110, name:"addRatTrackerForAnchorButton", vars:[], triggersFcn:function(rule) {return [{id:"onC2CDisplayed"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ FM.callExternal( function() { try { function bindChatAnchorButton(){ setTimeout( ()=>{ var chatAnchorElement = RAT.$Selector('#chat-anchor-button'); RAT.bind(chatAnchorElement); },500); } const nf=document.getElementById('nuanMessagingFrame'); if(!!nf && !!nf.firstChild && !!nf.firstChild.contentWindow && !!nf.firstChild.contentWindow.document){ const chatDocument=nf.firstChild.contentWindow.document; if (chatDocument.readyState == 'loading'){ chatDocument.addEventListener('load',bindChatAnchorButton); }else{ bindChatAnchorButton(); } }else{ console.log("WARN: Nuance Messaging Frame not found."); } } catch (e) { console.log("***NDEP add RAT: ", e) } } ); }, active: true }), Rule.create({ id:1111, name:"ReopenChatWindowForSync2async", vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, conditionalFcn: function(rule,evt){ return (((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ"))) && (isDeviceType("Phone")) && (PM.getVar("isReloadedForAsyncConversion",rule).getValueOrDefault())); }, actionFcn: function(rule, evt){ PM.getVar("isReloadedForAsyncConversion", rule).setValue(false);CM.clear("ndep_cookies");FM.callExternal( function() { try { var divCheckingInterval = setInterval(function(){ if(document.querySelector("#chat-anchor-button")){ clearInterval(divCheckingInterval); document.getElementById("chat-anchor-button").click(); } }, 100); } catch (e) { console.log("***NDEP reopen chat: ", e) } } ); }, active: true }), Rule.create({ id:1114, name:"openChatWindowWhenEmbeddedButtonDisplayed", vars:[], triggersFcn:function(rule) {return [{id:"onC2CDisplayed"} ]}, conditionalFcn: function(rule,evt){ return ((!(PM.getVar("autoChatWindowOpened",rule).getValueOrDefault())) && (win.document.URL.match(".*network.mobile.rakuten.co.jp/support/inquiry/.*") != null ? true : false) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")))); }, actionFcn: function(rule, evt){ PM.getVar("autoChatWindowOpened", rule).setValue(true);FM.callExternal( function() { try { function launchChatWhenChatButtonDisplayed(){ function launchChatWhenChatButtonDisplayedImpl(){ const el1 = document.getElementById('chat01'); const el2 = document.getElementById('chat02'); console.log('enter addEventListener'); if(!!el1){ if(el1.getBoundingClientRect().bottom > 0 && el1.getBoundingClientRect().bottom <= window.innerHeight){ const elbtn = document.querySelector("#chat-anchor-button"); if(!!elbtn){ if(elbtn.title == 'チャットを開始'){ Inq.fireCustomEvent('enabledProactiveChatIconEvent'); elbtn.click(); } window.removeEventListener('scroll', launchChatWhenChatButtonDisplayedImpl); } } } if(!!el2){ if(el2.getBoundingClientRect().bottom > 0 && el2.getBoundingClientRect().bottom <= window.innerHeight){ const elbtn = document.querySelector("#chat-anchor-button"); if(!!elbtn){ if(elbtn.title == 'チャットを開始'){ Inq.fireCustomEvent('enabledProactiveChatIconEvent'); elbtn.click(); } window.removeEventListener('scroll', launchChatWhenChatButtonDisplayedImpl); } } } } window.addEventListener('scroll', launchChatWhenChatButtonDisplayedImpl); } launchChatWhenChatButtonDisplayed(); } catch (e) { console.log("***NDEP open chat window: ", e) } } ); }, active: true }), Rule.create({ id:1115, name:"addRatTrackerForCloseButtons", vars:[], triggersFcn:function(rule) {return [{id:"onChatShown"} ]}, conditionalFcn: function(rule,evt){ return ((win.document.URL.match(".*network.mobile.rakuten.co.jp/support/inquiry/.*") != null ? true : false) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")))); }, actionFcn: function(rule, evt){ FM.callExternal( function() { try { function addRatForCloseButton(){ const el1 = document.getElementsByClassName('nuance-fab-close')[0]; if(!!el1){ el1.setAttribute('id','ai_chat_close_01'); el1.setAttribute('data-ratid','ai_chat_close_01'); el1.setAttribute('data-ratevent','click'); el1.setAttribute('data-ratparam','all'); const chatCloseElement1 = RAT.$Selector('#ai_chat_close_01'); RAT.bind(chatCloseElement1); } const nf=document.getElementById('nuanMessagingFrame'); const chatDocument=nf.firstChild.contentWindow.document; const el2 = chatDocument.getElementsByTagName('overflow-item')[1]; if(!!el2){ el2.setAttribute('id','ai_chat_close_02'); el2.setAttribute('data-ratid','ai_chat_close_02'); el2.setAttribute('data-ratevent','click'); el2.setAttribute('data-ratparam','all'); const chatCloseElement2 = nf.firstChild.contentWindow.RAT.$Selector('#ai_chat_close_02'); nf.firstChild.contentWindow.RAT.bind(chatCloseElement2); } const el3 = chatDocument.getElementsByClassName('top-bar-item icon')[0]; if(!!el3){ el3.setAttribute('id','ai_chat_close_03'); el3.setAttribute('data-ratid','ai_chat_close_03'); el3.setAttribute('data-ratevent','click'); el3.setAttribute('data-ratparam','all'); const chatCloseElement3 = nf.firstChild.contentWindow.RAT.$Selector('#ai_chat_close_03'); nf.firstChild.contentWindow.RAT.bind(chatCloseElement3); } } setTimeout( ()=>{ addRatForCloseButton(); },0); } catch (e) { console.log("***NDEP add RAT for close button: ", e) } } ); }, active: true }), Rule.create({ id:1118, name:"CheckMaskedEvent", vars:[], triggersFcn:function(rule) {return [{id:"onAgentMsg"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ processReceivedExternalDataThrows("\n \n try{\n const nf=document.getElementById('nuanMessagingFrame');\n if(!!nf && !!nf.firstChild && !!nf.firstChild.contentWindow && !!nf.firstChild.contentWindow.document){\n const chatDocument=nf.firstChild.contentWindow.document;\n const elem=chatDocument.getElementsByTagName('agent-bubble');\n if(!!elem && elem.length > 0){\n setTimeout(function() {\n lastmsg = elem[elem.length-1].getAttribute('messagetext');\n const regex_masked=/xxxxxxx/;\n if(regex_masked.test(lastmsg)){\n Inq.fireCustomEvent('NdepAgentMessageMaskedEvent')\n }\n },100);\n }\n }\n } catch (e) {\n console.log(\"***NDEP: \", e)\n }\n \n "); }, active: true }), Rule.create({ id:1119, name:"SendMaskedEventNotification", vars:[], triggersFcn:function(rule) {return [{id:"on"+"NdepAgentMessageMaskedEvent"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ ROM.sendDataToAgent( CHM.getAgentID(), { "datapass-msg": prepareDataToSend("メッセージの一部または全部がマスキングされました"), agentID:CHM.getAgentID(), engagementID:CHM.getChatID() } ); }, active: true }), Rule.create({ id:1122, name:"SetAbTestFlagToVar", vars:[], triggersFcn:function(rule) {return [{id:"on"+"enabledProactiveChatIconEvent"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ PM.getVar("proactiveChatHasBeenSet", rule).setValue(true); }, active: true }), Rule.create({ id:1123, name:"SendAbTestFlagToAgent", vars:[], triggersFcn:function(rule) {return [{id:"onServiceInteracted"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ ROM.sendDataToAgent( CHM.getAgentID(), { "proactiveChatHasBeenSet": prepareDataToSend(PM.getVar("proactiveChatHasBeenSet",rule).getValueOrDefault()), agentID:CHM.getAgentID(), engagementID:CHM.getChatID() } ); }, active: true }), BusinessRule.create({ id: 2006, name:"open-file-upload-rule", asyncChat:function(){ return false;}, funnelLevel:5, vars:[], triggersFcn:function(rule) {return [{id:"on"+"open-file-upload"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule,evt){ processReceivedExternalDataThrows("\n inqFrame.messagingApp.messageWindow.ciApp.shoutui.getLayoutEl().showFileUploadModal(); \n "); }, active: true }) , Rule.create({ id:2007, name:"customerName", vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"}, {id:"on"+"nuanceDataUpdated"}, {id:"onChatShown"} ]}, conditionalFcn: function(rule,evt){ return (true); }, actionFcn: function(rule, evt){ if ((exists(function(){ return safe("window.nuanceData.LAST_NAME") ;}, false, true)) && (exists(function(){ return safe("window.nuanceData.FIRST_NAME") ;}, false, true))) { PM.getVar("customerName", rule).setValue((exists(safe("window.nuanceData.LAST_NAME") +safe("window.nuanceData.FIRST_NAME") ) ? safe("window.nuanceData.LAST_NAME") +safe("window.nuanceData.FIRST_NAME") .toString() : "")); log("***NDEP: customer name set to "+PM.getVar("customerName",rule).getValueOrDefault()); } }, active: true }), BusinessRule.create({ id: 6001, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-SHINKI-Anchored-IvrIntent", ruleType:"C2C", asyncChat:function(){return false;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){ return false;}, showOpenerForEndedConversation:function(){ return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((((win.document.URL.match(".*source=IVR.*textField2=success") != null ? true : false) && ((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ")))) || (((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ"))) && (PM.getVar("isTransferredFromIvr",rule).getValueOrDefault()) && (PM.getVar("intentRecognized",rule).getValueOrDefault()))) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ FM.callExternal( function(){ const url = new URL(window.location.href); ivr_textField1 = url.searchParams.get('textField1'); if(!ivr_textField1){ivr_textField1=null;} } ); PM.getVar("ivrTextField1", rule).setValue((exists(safe("ivr_textField1") ) ? safe("ivr_textField1") .toString() : "")); PM.getVar("isTransferredFromIvr", rule).setValue(true); PM.getVar("intentRecognized", rule).setValue(true); C2CM.request(rule, CHM.CHAT_TYPES.C2C, function(rule){ return {plugin:"embeddedPlugin", chatSpec:{name:"RAK-CS_LC-JP_DT_IVR", chatTheme:{name:"RAK-CS_LC-JP_Th_DT_IVR",sv:2} } , igaa:true }; } , false, false); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 6002, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-SHINKI-Anchored_IvrNoIntent", ruleType:"C2C", asyncChat:function(){return false;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){ return false;}, showOpenerForEndedConversation:function(){ return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((((win.document.URL.match(".*source=IVR.*textField2=failure") != null ? true : false) && ((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ")))) || (((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ"))) && (PM.getVar("isTransferredFromIvr",rule).getValueOrDefault()) && (!(PM.getVar("intentRecognized",rule).getValueOrDefault())))) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ FM.callExternal( function(){ const url = new URL(window.location.href); ivr_textField1 = url.searchParams.get('textField1'); if(!ivr_textField1){ivr_textField1=null;} } ); PM.getVar("ivrTextField1", rule).setValue((exists(safe("ivr_textField1") ) ? safe("ivr_textField1") .toString() : "")); PM.getVar("isTransferredFromIvr", rule).setValue(true); PM.getVar("intentRecognized", rule).setValue(false); C2CM.request(rule, CHM.CHAT_TYPES.C2C, function(rule){ return {plugin:"embeddedPlugin", chatSpec:{name:"RAK-CS_LC-JP_DT", chatTheme:{name:"RAK-CS_LC-JP_Th_DT",sv:2} } , igaa:true }; } , false, false); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 6003, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-ECARE-Fixed-IvrIntent", ruleType:"POPUP", asyncChat:function(){ return true;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){return false;}, showOpenerForEndedConversation:function(){return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"on"+"NDEPembeddedChat"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((LDM.checkCG("RAK-eCare")) && (PM.getVar("isTransferredFromIvr",rule).getValueOrDefault()) && (PM.getVar("intentRecognized",rule).getValueOrDefault()) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ FM.callExternal( function(){ const url = new URL(window.location.href); ivr_textField1 = url.searchParams.get('textField1'); if(!ivr_textField1){ivr_textField1=null;} } ); PM.getVar("ivrTextField1", rule).setValue((exists(safe("ivr_textField1") ) ? safe("ivr_textField1") .toString() : "")); ServiceLauncher.c({rule:rule, chatType:CHM.CHAT_TYPES.POPUP , chatSpec:{name:"RAK-CS_LC-JP_DT_IVR", chatTheme:{name:"RAK-CS_LC-JP_Th_DT_IVR",cn:(exists(PM.getVar("customerName",rule).getValueOrDefault()) ? PM.getVar("customerName",rule).getValueOrDefault().toString() : ""),sv:2} } ,useNative: false,fabPlugin: "embeddedPlugin"}).request(); PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : ""))))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")))).toString() : "")); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 6004, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-ECARE-Fixed-IvrNoIntent", ruleType:"POPUP", asyncChat:function(){ return true;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){return false;}, showOpenerForEndedConversation:function(){return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"on"+"NDEPembeddedChat"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((LDM.checkCG("RAK-eCare")) && (PM.getVar("isTransferredFromIvr",rule).getValueOrDefault()) && (!(PM.getVar("intentRecognized",rule).getValueOrDefault())) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ FM.callExternal( function(){ const url = new URL(window.location.href); ivr_textField1 = url.searchParams.get('textField1'); if(!ivr_textField1){ivr_textField1=null;} } ); PM.getVar("ivrTextField1", rule).setValue((exists(safe("ivr_textField1") ) ? safe("ivr_textField1") .toString() : "")); ServiceLauncher.c({rule:rule, chatType:CHM.CHAT_TYPES.POPUP , chatSpec:{name:"RAK-CS_LC-JP_DT", chatTheme:{name:"RAK-CS_LC-JP_Th_DT",cn:(exists(PM.getVar("customerName",rule).getValueOrDefault()) ? PM.getVar("customerName",rule).getValueOrDefault().toString() : ""),sv:2} } ,useNative: false,fabPlugin: "embeddedPlugin"}).request(); PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : ""))))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")))).toString() : "")); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 3001, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-SHINKI-Anchored", ruleType:"C2C", asyncChat:function(){return false;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){ return false;}, showOpenerForEndedConversation:function(){ return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ"))) && (!(win.document.URL.match("https://network.mobile.rakuten.co.jp/campaign/spu/.*") != null ? true : false)) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")))) || (((LDM.getPageMarker(null, evt) ? LDM.getPageMarker(null, evt).equals("RM-Marketing-O-Product", true) : false)) && (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ C2CM.request(rule, CHM.CHAT_TYPES.C2C, function(rule){ return {plugin:"embeddedPlugin", chatSpec:{name:"RAK-CS_LC-JP_DT", oId:17397832, chatTheme:{name:"RAK-CS_LC-JP_Th_DT",cn:(exists(PM.getVar("customerName",rule).getValueOrDefault()) ? PM.getVar("customerName",rule).getValueOrDefault().toString() : ""),sv:2} } , igaa:true }; } , false, false); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 3002, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-SHINKI-Anchored-Mobile", ruleType:"C2C", asyncChat:function(){return false;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){ return false;}, showOpenerForEndedConversation:function(){ return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"onPageLanding"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return (((LDM.checkCG("RAK_Mkt")) || (LDM.checkCG("RAK_FAQ"))) && (!((LDM.getPageMarker(null, evt) ? LDM.getPageMarker(null, evt).equals("RM-Marketing-O-Product", true) : false))) && (isDeviceType("Phone"))); }, actionFcn: function(rule,evt){ C2CM.request(rule, CHM.CHAT_TYPES.C2C, function(rule){ return {plugin:"embeddedPlugin", chatSpec:{name:"RAK-CS_LC-JP_M", oId:17397832, chatTheme:{name:"RAK-CS_LC-JP_Th_M",cn:(exists(PM.getVar("customerName",rule).getValueOrDefault()) ? PM.getVar("customerName",rule).getValueOrDefault().toString() : ""),sv:2} } , igaa:true }; } , false, false); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 3100, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-SHINKI-Fixed", ruleType:"POPUP", asyncChat:function(){return false;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){ return false;}, showOpenerForEndedConversation:function(){ return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"on"+"NDEPembeddedChat"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return ((win.document.URL.match(".*network.mobile.rakuten.co.jp.*") != null ? true : false) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ ServiceLauncher.c({rule:rule, chatType:CHM.CHAT_TYPES.POPUP , chatSpec:{name:"RAK-CS_LC-JP_DT", oId:17397832, chatTheme:{name:"RAK-CS_LC-JP_Th_DT",cn:(exists(PM.getVar("customerName",rule).getValueOrDefault()) ? PM.getVar("customerName",rule).getValueOrDefault().toString() : ""),sv:2} } ,useNative: false,fabPlugin: "embeddedPlugin"}).request(); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) , BusinessRule.create({ id: 5001, name:"RAK-CS-VASSLC-RAK_CS_VA-O-R-DT-ECARE-Fixed", ruleType:"POPUP", asyncChat:function(){ return true;}, conversationTranscriptMode:"ALL", conversationTranscriptDays:"395", ciEnabledOnResolve:function(){return false;}, showOpenerForEndedConversation:function(){return false;}, createNewConversation:function(){ return false;}, funnelLevel:5, getBusinessUnitIdFromRule:function(){return PM.getVar("RAK_CS_VA_BU",rule).getValueOrDefault();}, vars:[], triggersFcn:function(rule) {return [{id:"on"+"NDEPembeddedChat"} ]}, getAgID:function(){return PM.getVar("RAK_CS_VA",rule).getValueOrDefault();}, conditionalFcn: function(rule,evt){ return (((LDM.checkCG("RAK-eCare")) || (win.document.URL.match("https://uat1-onboarding.rmb-lab.jp.*|https://uat3-onboarding.rmb-lab.jp.*|https://pre-ecare.rmb-lab.jp.*") != null ? true : false)) && ((isDeviceType("Standard")) || (isDeviceType("Tablet")) || (isDeviceType("Phone")))); }, actionFcn: function(rule,evt){ ServiceLauncher.c({rule:rule, chatType:CHM.CHAT_TYPES.POPUP , chatSpec:{name:"RAK-CS_LC-JP_DT", oId:17397832, chatTheme:{name:"RAK-CS_LC-JP_Th_DT",cn:(exists(safe("window.nuanceData.LAST_NAME") +safe("window.nuanceData.FIRST_NAME") ) ? safe("window.nuanceData.LAST_NAME") +safe("window.nuanceData.FIRST_NAME") .toString() : ""),sv:2} } ,useNative: false,fabPlugin: "embeddedPlugin"}).request(); PM.getVar("automatonDataMap", rule).setValue((exists(FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : ""))))) ? FM.callExternal(FM.getFcn("modifyJSONstring"), PM.getVar("automatonDataMap",rule).getValueOrDefault(), MixIns.unmixMutatable(MixIns.mixMutatable().set("entryPoint", "eCareWeb").set("userId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")).set("customerAccountId", (exists(safe("nuanceData.customerAccountId") ) ? safe("nuanceData.customerAccountId") .toString() : "")))).toString() : "")); setPersistCustID({"rakutenCustID":safe("nuanceData.customerAccountId") }, false, false); setUserObject({"rakutenCustID":safe("nuanceData.customerAccountId") ,"accessToken":PM.getVar("authAccessToken",rule).getValueOrDefault(),"hash":safe("nuanceData.HMAC_HASH") }); setAuthUser({"rakutenCustID":(exists(evt.rakutenCustId) ? evt.rakutenCustId.toString() : "")}, {"rakutenCustID":safe("nuanceData.customerAccountId") ,"accessToken":PM.getVar("authAccessToken",rule).getValueOrDefault(),"hash":safe("nuanceData.HMAC_HASH") }); log((exists(safe("location.href") ) ? safe("location.href") .toString() : "")); log((exists(safe("navigator.userAgent") ) ? safe("navigator.userAgent") .toString() : "")); }, active: true }) ] ) }; return rtnObj; }, {/*landingData*/ pages: { 38433380: {id:38433380, mID:"RM-Marketing-O-Campaign", re:"(?i)(.*)network.mobile.rakuten.co.jp/campaign/(?!(membership-birth-month|for-group-service-user|pointback_platinum|pointback_gold|payment-service|bank|sec|e-navi|card-application|data-trial/entry|rakuten-employee/entry/vip))(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433381: {id:38433381, mID:"RM-Marketing-O-UN-LIMIT", re:"(?i)(.*)network.mobile.rakuten.co.jp/fee/un-limit/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433382: {id:38433382, mID:"RM-Marketing-O-Product", re:"(?i)(.*)network.mobile.rakuten.co.jp/product/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433383: {id:38433383, mID:"RM-Marketing-O-Service", re:"(?i)(.*)network.mobile.rakuten.co.jp/service/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433384: {id:38433384, mID:"RM-Marketing-O-Area", re:"(?i)(.*)network.mobile.rakuten.co.jp/area/(?!rakuten-casa)(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433385: {id:38433385, mID:"RM-Marketing-O-Shop", re:"(?i)(.*)network.mobile.rakuten.co.jp/shop/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433386: {id:38433386, mID:"RM-Marketing-O-Information", re:"(?i)(.*)network.mobile.rakuten.co.jp/information/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433387: {id:38433387, mID:"RM-FAQ-O-FAQ", re:"(?i)(.*)network.mobile.rakuten.co.jp/faq/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433882: {id:38433882, mID:"RM-eCare-O-Onboarding", re:"(?i)(.*)onboarding.mobile.rakuten.co.jp/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433883: {id:38433883, mID:"RM-eCare-O-Portal", re:"(?i)(.*)portal.mobile.rakuten.co.jp/(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433885: {id:38433885, mID:"RM-FAQ-O-Support", re:"(?i)(.*)network.mobile.rakuten.co.jp/support/(?!(cvs-payment-form|rakuten-link-form|substitute|substitute-mail))(.*)", sup:false, bUnits:[19001287, 19001288]} , 38433886: {id:38433886, mID:"RM-Marketing-O-Top", re:"(?i)(.*)https://network.mobile.rakuten.co.jp/([\\?#].*)?", sup:false, bUnits:[19001287, 19001288]} , 38435027: {id:38435027, mID:"RM-FAQ-O-Guide-AntiSpam", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/anti-spam/([\\?#]?.*)", sup:false} , 38435030: {id:38435030, mID:"RM-FAQ-O-Guide-AreaConfirmation", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/area-confirmation/([\\?#]?.*)", sup:false} , 38435033: {id:38435033, mID:"RM-FAQ-O-Guide-AreaSpeed", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/area-speed/([\\?#]?.*)", sup:false} , 38435036: {id:38435036, mID:"RM-FAQ-O-Guide-CallForwarding", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/call-forwarding/([\\?#]?.*)", sup:false} , 38435039: {id:38435039, mID:"RM-FAQ-O-Guide-CallServiceSettings", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/call-service-settings/([\\?#]?.*)", sup:false} , 38435042: {id:38435042, mID:"RM-FAQ-O-Guide-CallWaiting", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/call-waiting/([\\?#]?.*)", sup:false} , 38435045: {id:38435045, mID:"RM-FAQ-O-Guide-CallerId", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/caller-id/([\\?#]?.*)", sup:false} , 38435048: {id:38435048, mID:"RM-FAQ-O-Guide-Cancellation", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/cancellation/([\\?#]?.*)", sup:false} , 38435051: {id:38435051, mID:"RM-FAQ-O-Guide-ChangeAddress", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/change-address/([\\?#]?.*)", sup:false} , 38435054: {id:38435054, mID:"RM-FAQ-O-Guide-ChangeBillingAddress", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/change-billing-address/([\\?#]?.*)", sup:false} , 38435057: {id:38435057, mID:"RM-FAQ-O-Guide-ChangeEmail", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/change-email/([\\?#]?.*)", sup:false} , 38435060: {id:38435060, mID:"RM-FAQ-O-Guide-ChangeOptions", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/change-options/([\\?#]?.*)", sup:false} , 38435063: {id:38435063, mID:"RM-FAQ-O-Guide-Commision", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/commission/([\\?#]?.*)", sup:false} , 38435066: {id:38435066, mID:"RM-FAQ-O-Guide-ContractCancellation", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/contract-cancellation/([\\?#]?.*)", sup:false} , 38435069: {id:38435069, mID:"RM-FAQ-O-Guide-ContactSuccession", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/contract-succession/([\\?#]?.*)", sup:false} , 38435072: {id:38435072, mID:"RM-FAQ-O-Guide-DataChange", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/data-charge/([\\?#]?.*)", sup:false} , 38435075: {id:38435075, mID:"RM-FAQ-O-Guide-DataMigration", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/data-migration/([\\?#]?.*)", sup:false} , 38435078: {id:38435078, mID:"RM-FAQ-O-Guide-DataTraffic", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/data-traffic/([\\?#]?.*)", sup:false} , 38435081: {id:38435081, mID:"RM-FAQ-O-Guide-Delivery", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/delivery/([\\?#]?.*)", sup:false} , 38435084: {id:38435084, mID:"RM-FAQ-O-Guide-DualEsimRegistration", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/dual-esim/registration/([\\?#]?.*)", sup:false} , 38435087: {id:38435087, mID:"RM-FAQ-O-Guide-DualEsim", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/dual-esim/([\\?#]?.*)", sup:false} , 38435090: {id:38435090, mID:"RM-FAQ-O-Guide-EmergencyAlertMail", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/emergency-alert-mail/([\\?#]?.*)", sup:false} , 38435093: {id:38435093, mID:"RM-FAQ-O-Guide-FlowApplication", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/flow/application/([\\?#]?.*)", sup:false} , 38435096: {id:38435096, mID:"RM-FAQ-O-Guide-FlowApplicationDetail", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/flow/application-detail/([\\?#]?.*)", sup:false} , 38435099: {id:38435099, mID:"RM-FAQ-O-Guide-FlowRakutenCasa", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/flow/rakuten-casa/([\\?#]?.*)", sup:false} , 38435102: {id:38435102, mID:"RM-FAQ-O-Guide-Flow", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/flow/([\\?#]?.*)", sup:false} , 38435105: {id:38435105, mID:"RM-FAQ-O-Guide-IfilterPassword", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/i-filter/password/([\\?#]?.*)", sup:false} , 38435108: {id:38435108, mID:"RM-FAQ-O-Guide-IfilterUninstall", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/i-filter/uninstall/([\\?#]?.*)", sup:false} , 38435111: {id:38435111, mID:"RM-FAQ-O-Guide-Ifilter", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/i-filter/([\\?#]?.*)", sup:false} , 38435114: {id:38435114, mID:"RM-FAQ-O-Guide-Inquiry", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/inquiry/([\\?#]?.*)", sup:false} , 38435117: {id:38435117, mID:"RM-FAQ-O-Guide-IntlCallOverseas", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-call/overseas/([\\?#]?.*)", sup:false} , 38435120: {id:38435120, mID:"RM-FAQ-O-Guide-IntlCall", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-call/([\\?#]?.*)", sup:false} , 38435123: {id:38435123, mID:"RM-FAQ-O-Guide-IntlRoaming", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-roaming/([\\?#]?.*)", sup:false} , 38435126: {id:38435126, mID:"RM-FAQ-O-Guide-IntlSmsOverseas", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-sms/overseas/([\\?#]?.*)", sup:false} , 38435129: {id:38435129, mID:"RM-FAQ-O-Guide-IntlSms", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-sms/([\\?#]?.*)", sup:false} , 38435132: {id:38435132, mID:"RM-FAQ-O-Guide-IntlUnlimitedTalk", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/international-unlimited-talk/([\\?#]?.*)", sup:false} , 38435135: {id:38435135, mID:"RM-FAQ-O-Guide-iPhone_ApplecareRepair", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/applecare/repair/([\\?#]?.*)", sup:false} , 38435138: {id:38435138, mID:"RM-FAQ-O-Guide-iPhone_ApplecareReplace", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/applecare/replacement/([\\?#]?.*)", sup:false} , 38435141: {id:38435141, mID:"RM-FAQ-O-Guide-iPhone_Applecare", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/applecare/([\\?#]?.*)", sup:false} , 38435144: {id:38435144, mID:"RM-FAQ-O-Guide-iPhone_AppleId", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/appleid/([\\?#]?.*)", sup:false} , 38435147: {id:38435147, mID:"RM-FAQ-O-Guide-iPhone_FaceId", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/faceid/([\\?#]?.*)", sup:false} , 38435150: {id:38435150, mID:"RM-FAQ-O-Guide-iPhone_FindMyIphoneOff", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/find-my-iphone-off/([\\?#]?.*)", sup:false} , 38435153: {id:38435153, mID:"RM-FAQ-O-Guide-iPhone_Icloud", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/icloud/([\\?#]?.*)", sup:false} , 38435156: {id:38435156, mID:"RM-FAQ-O-Guide-iPhone_IosTroubleShooting", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/ios-troubleshooting/([\\?#]?.*)", sup:false} , 38435159: {id:38435159, mID:"RM-FAQ-O-Guide-iPhone_Itunes", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/itunes/([\\?#]?.*)", sup:false} , 38435162: {id:38435162, mID:"RM-FAQ-O-Guide-iPhone_QuickStart", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/quick-start/([\\?#]?.*)", sup:false} , 38435165: {id:38435165, mID:"RM-FAQ-O-Guide-iPhone_SettingEkyc", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/setting/ekyc/([\\?#]?.*)", sup:false} , 38435168: {id:38435168, mID:"RM-FAQ-O-Guide-iPhone_SettingEsim", re:"(?i)(.*)network.mobile.rakuten.co.jp/guide/iphone/setting/esim/([\\?#]?.*)", sup:false} , 38435171: {id:38435171, mID:"RM-FAQ-O-Guide-iPhone_SettingEsimUpgd", 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